Return & Refund Policy
Overview
We at Luxeloom strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a flexible return and refund policy to address your concerns.
Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Products should be unused, unwashed, and in their original condition with all tags attached.
- Customized or personalized items are not eligible for return.
Non-Returnable Items
Unfortunately, we cannot accept returns on the following:
- Sale items or discounted products.
- Gift cards.
- Items that show signs of wear or damage.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@luxeloom.co with your order details.
- Provide a reason for the return and include photos if the item is defective or damaged.
- Our team will review your request and provide further instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
Exchanges
If you wish to exchange an item for a different size or color, please contact us. Exchanges are subject to stock availability.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping charges are non-refundable.
Contact Us
If you have any questions or need further assistance, please feel free to contact our support team at:
Email: support@luxeloom.co